I have been working in a call center industry in different
companies for more than 8 years. I have
experienced working all kinds of shifts (night shifts, day shifts, & mid
shifts) and long commutes to and from work.
People who haven’t
worked long in the industry thinks that working in a call center is a no
brainer. They say we simply need to speak good English and talk to the
customers abroad. We don’t have any deadlines to submit unlike office workers
and that’s the reason why they see lots of agents drinking after their shifts
or partying when it’s payday.
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| Me and friends having a drink after shift |
Well, my dear friends, the reason why they opt to “relax”
after their shifts is simply because of the toxic work we have to deal with each
and every day. Talking to each customer
also requires subject matter expertise plus you also have to deal with their unpleasant
attitude when they’re already stressed especially when you’re in technical
support like yours truly. You try your very best to keep your cool, think
logically, and solve their problem - all in one call and we process 80+ calls
per day.
After our shift, commuting home can also add to our already
tiresome lifestyle because of traffic jams and the sun’s scorching heat. I
personally just pray there’s no other problems at home that could add to my
already toxic mind such as sickness in the family, unpaid bills, and such.
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| This is me where all my energy has been sucked out from me at work |
But even if our work is tiresome, I was able to stand my
ground and managed to enjoy life a bit more.
Is shouldn’t blame my work because I know from the moment I signed the
contract with a company, I know what I’m getting myself to. All it takes is,
believe it or not, love. I learned to
love what I do and to be able to do that, I first learned to love myself a
little bit more.
Baby Steps Toward a Better Lifestyle
My wife constantly tells me to love myself more by taking
care of myself. So I started with baby steps.
First, I no longer hang out to have drinks with friends after my shift.
Well, not that often now compared before. I go home straight from work so I can
rest more (and save more). I also
started doing some sit-ups and push-ups. I also went to the gym in our building when I have the time to do some exercises.
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| Me in the gym |
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| When my wife told me to love myself more, this is what I did :D |
I started to feel much better after 3 months of exercising constantly
and reducing my rice intake, but I guess no matter how much I exercise,
sickness is just inevitable. Just a month ago, I suffered from influenza commonly known as flu and my body just really hurts from the first few
days of it. Well, to make the long story
short, I don’t want to be that sick again because It makes me feel useless and
it also makes me depressed. When I got better, I was told to drink ascorbic
acid (vitamin C supplements) for protection from viruses because it was a big
possibility that I got the flu from a virus lingering around our congested
office, but I refused because ascorbic acid makes my stomach feel funny.
Fern C Enters My Life
Then my doctor suggested an alternative. He suggested that I should take Fern-C, a non-acidic vitamin C supplement , to boost my body resistance against infectious diseases. The words, “non-acidic,” really caught my attention because it automatically means it’s safe for my tummy. I was even amazed when my doctor said I could take it even on an empty stomach. So I started taking it, 1 to 2 capsules a day, and I’m just happy that it doesn’t give me tummy aches.
Then my doctor suggested an alternative. He suggested that I should take Fern-C, a non-acidic vitamin C supplement , to boost my body resistance against infectious diseases. The words, “non-acidic,” really caught my attention because it automatically means it’s safe for my tummy. I was even amazed when my doctor said I could take it even on an empty stomach. So I started taking it, 1 to 2 capsules a day, and I’m just happy that it doesn’t give me tummy aches.
After a few weeks, I noticed that I don’t get easily
stressed out and it really helps big time with my line of work because when I’m
not stressed, I can assist our customers way better and gives solutions faster thus
giving me a positive feedback from them. A positive feedback scores points to
our team thus giving us incentives! (Yey!)
Furthermore, I felt like I still have tons of energy even
after my shift. I was really glad because it means I can still play with my
kids when I go home and enjoy their company, and still have energy to do some
20-minute exercises.
Making Work Life
Easier
So when I started feeling healthier than ever before (
thanks to my 20-minute exercises, diet, and Fern-C), I began to notice that work
has also become a bit easier. It was then I realized that I have to start from
within to make my work life easier. When I started feeling healthier, I started
seeing my work in a different perspective.
Instead of getting stressed out in a stressful situation, I think of ways on how to improve
myself and what I can do the next time the same situation happens again. I started to cope more easily and think more positively on every "toxic" situation.
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| Me in a happier work life |
Seeing all these positive changes in me, I never stopped with
my exercises and taking Fern-C because Worklife ay Easy with FERN-C! I give you my personal guarantee because it's definitely Subok Na!
This blog post is written by my husband, Darwin Verdida.
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